FAQ
Products & Nutrition
Protein content varies by product. Our High Protein Ramen contains 32g of plant-based protein per serving (equivalent to about 4 eggs). Our Edamame Snacks deliver 11g of protein and 4g of fiber per pack. Our High Protein Crackers provide 12g of plant protein and 9g of fiber per pack. Check individual product pages for detailed nutrition information.
Yes! All of our core products — High Protein Ramen, Edamame Snacks, Protein Crackers, Tofu Noodles, and Mushroom Coffee — are 100% plant-based and vegan-friendly. We do not use any animal-derived ingredients in these products.
Our Edamame Snacks, Edamame Pasta, and Tofu Noodles are gluten-free. Our High Protein Ramen and Protein Crackers contain wheat-based ingredients. Always check the ingredient list on each product page or packaging for specific allergen information.
Some of our products are keto-friendly, while others are not. Our Edamame Snacks, Konjac Jelly, and Mushroom Coffee are low in net carbs and can fit into a keto lifestyle. Our Konjac Jelly, in particular, is very low in carbohydrates. However, our High Protein Ramen and Protein Crackers contain wheat-based ingredients and are not suitable for a strict keto diet. We recommend checking the nutrition facts on each product page for specific carbohydrate content. When in doubt, consult your nutritionist to determine which products fit your individual macro goals.
Some of our products contain soy and wheat. Our ramen products contain wheat (gluten). Our edamame and tofu products contain soy. All products are manufactured in facilities that may also process nuts, dairy, and other common allergens. Please review the full ingredient list on each product page and packaging before purchasing if you have food allergies.
Our edamame products are certified organic and all our products are made with non-GMO ingredients. We are committed to clean, transparent sourcing — no artificial additives, no fillers, no nonsense.
Orders & Payment
Once your order ships, you'll receive an email with a tracking number and link. You can also log into your HealSpot account at any time to view your order status and tracking information.
We process orders quickly (within 1-3 business days), so if you need to modify or cancel your order, please contact us as soon as possible at [support email]. While we cannot guarantee changes once an order has been processed, we'll do our best to accommodate your request.
Yes! You'll receive an order confirmation email immediately after placing your order. If you don't see it within 5 minutes, please check your spam folder. If you still can't find it, contact us and we'll resend it.
Yes! New customers receive 15% off their first order. Simply subscribe to our newsletter with the pop-up on our homepage, and we'll send you a welcome discount code.
Shipping & Delivery
We offer USPS, UPS, FedEx Home Delivery, FedEx Expedited, and FedEx Overnight. Orders are processed within 1-3 business days. Standard delivery typically takes 3-7 business days, while expedited options deliver faster. FedEx Overnight is not available for Alaska and Hawaii.
Yes! We’re currently offering free standard shipping on all orders across the United States as part of our new product launch promotion.
Not yet, but we're working on it! Follow us on social media or subscribe to our newsletter for updates on international shipping availability.
You'll receive a shipping confirmation email with your tracking number as soon as your order leaves our warehouse. You can use this tracking number to monitor your delivery in real time.
Returns, Refunds & Issue Resolution
Due to food safety regulations, we are unable to accept returns or exchanges of food products. All food orders are considered final sale. However, if your order arrives damaged, incorrect, or with quality issues, we're committed to making it right — please see the next question for details.
We're sorry if this happened! Please contact us within 7 days of receiving your order with your order number and a photo of the issue. We'll send a replacement or issue a full refund — no need to return the damaged product.
This should never happen, and if it does, we want to know. Please contact us immediately with your order number and a photo of the expiration date. We'll send a replacement and investigate our inventory process to prevent it from happening again.
Please contact us with your order number and a photo of what you received. We'll immediately ship the correct items and you can keep the wrong product (no return needed) or we'll arrange a pickup at no cost to you.